Mr presentation at on Customer Service workshop at the Ghana Telecommunication University, covered the following areas:
1. Pillars of customer service
2. Enhanced customer service
3. Handling different kinds of customers
4. The holistic customer service
5. Creating devoted customers
6. The new era of customer service
The story of Wally the cab driver
To download a copy of the slide in PDF please click here.
If you were at the presentation, I will be happy to hear your feedback, please leave a comment.
7 Responses
The presentation was really wonderful. I personally learnt a lot and wish i can always have opportunities to listen to speakers like you.
I know you like the feeling of Fidelity Bank but i want you to try HFC Bank too, you will love love it.
Congrats
Hi Albert,
Thanks for the response and hope to exchange more ideas.
Kind Regards
Mabel
Hi Albert,
I write to express my appreciation for your presentation.
It was really wonderful and enthusiastic.
I am looking forward to learn more
Thanks
I AM SERIOUSLY MAKING SOME GOOD ARRANGEMENTS WHICH WILL BE A BOOM FOR US ALL, SOME THING ON RADIO. IN THE MEAN TIME PLS GIVE ME SOME TIM TO GET TO THE NEW SPONSORS FOR SOME GOOD RESERVATIONS. WILL CALL U SOON.
LOVE, BRO
@ Mabel it will please you to note, I am opening a business account with HFC next week
@ lawrence, it was great meeting you, it was my pleasure
@Nii I look forward to hearing about it
Albert, I must be frank with you, your presentation was extra ordinary.
It really went down well and in fact have not forgotten a bit of it.
You don’t mince words.
You are really a genius. Keep it up and more grease to your elbows.
More of those next time
Kudos
Dear Gifty
Thanks for your words of encouragement, I am happy I could contribute a little to the programme. I am sure we will have the opportunity to meet again