Mr presentation at on Customer Service workshop at the Ghana Telecommunication University, covered the following areas:
1. Pillars of customer service
2. Enhanced customer service
3. Handling different kinds of customers
4. The holistic customer service
5. Creating devoted customers
6. The new era of customer service
The story of Wally the cab driver
To download a copy of the slide in PDF please click here.
If you were at the presentation, I will be happy to hear your feedback, please leave a comment.